Privacy Policy

Last updated: Mar 15, 2026

At FlyModem Malaysia (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website and products.

1. Information We Collect

When you visit our website or purchase our products, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers)

Device & Usage Information

  • IP address
  • Browser type
  • Pages visited and browsing behavior
  • Device information

Product & Service Usage

  • Information related to your use of FlyModem devices (e.g. network usage, connection logs — if applicable)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support and warranty services
  • Improve our website, products, and services
  • Send order updates and important notifications
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Payment gateways (e.g. Touch ’n Go, Boost, GrabPay)
  • Logistics and delivery partners
  • Service providers (hosting, analytics, customer support tools)
  • Legal authorities when required by law

All third parties are required to handle your data securely.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure payment processing
  • Encrypted data transmission (SSL)
  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Provide personalized experience

You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications

To exercise your rights, please contact us at: flymodemcustomer@gmail.com

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders
  • Provide support and warranty
  • Comply with legal requirements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

FlyModem Malaysia
Email: flymodemcustomer@gmail.com
Phone: +6011-6195 8693